منابع مشابه
From User Training to In-Service Support
User training courses are considered a necessary component in the implementation of information systems. Training is considered to develop user competence to ensure the system is effectively utilised in the organisational context. Training is often supplemented with a phone or e-mail hot-line to help solve glitches not covered by the trainer. Research has shown that this has not always been an ...
متن کاملRuntime Models to Support User-Centric Communication
The pervasiveness of complex communication services and the need for end-users to play a greater role in modeling communication services have resulted in the development of the Communication Modeling Language (CML). CML is a domain-specific modeling language that can be used to declaratively specify user-centric communication services. CML models are automatically realized using the Communicati...
متن کاملBlind User Requirements to Support Tactile Mobility
Various innovations have been identified in assistive technology for the visually impaired. One of these innovations are systems that present feedback and information in a tactile format. These tactile systems have the potential to help the visually impaired, but there is little attention to how it can be combined with other assistive technology. In this research, we present a set of user requi...
متن کاملA Knowledge Management Approach to User Support
This paper considers the problem of computer user support and workplace learning in general. Theoretically our work is influenced by ideas on knowledge management, expertise networks and communities of practice. Our approach seeks to tap into the powerful and situated learning potential of the collaborative support provided by colleagues. We consider that such support could be enhanced through ...
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ژورنال
عنوان ژورنال: DAIMI Report Series
سال: 1988
ISSN: 2245-9316,0105-8517
DOI: 10.7146/dpb.v17i263.7617